Passengers faced hours of queuing to collect their luggage at Heathrow last night – many had to be sent home without bags.

Storms cause chaos at Heathrow as passengers queue for hours and leave the airport without luggage

Storms cause chaos at Heathrow as passengers queue for hours before leaving the airport without luggage after ‘brutal weather prevented them offloading planes’

  • Passengers whose suitcases could not be retrieved were asked to fill out forms
  • The chaos was exacerbated by problems ‘resulting from a belt malfunction’ at the airport
  • A number of frustrated flyers took to social media to share their experience

Passengers had to queue for hours to collect their luggage at Heathrow last night, and many had to be sent home without bags, after a storm wreaked havoc at the airport.

Travelers had to wait patiently in line at Terminal 5 to find out whether or not they could collect their belongings, as handlers were reportedly unable to unload their luggage due to the brutal weather that raged in London overnight.

Passengers whose suitcases could not be collected during this period were asked to complete missing baggage forms by British Airways and return home.

Baggage is the responsibility of airlines that directly employ or contract ground handlers to provide the service, Heathrow said.

However, the chaos was exacerbated as the airport added that it had previously experienced issues “resulting from a belt malfunction”, which have since been resolved.

A number of frustrated flyers took to social media overnight to share their experience.

Passengers faced hours of queuing to collect their luggage at Heathrow last night – many had to be sent home without bags.

Travelers had to wait patiently in line at Terminal 5 to find out whether or not they could collect their belongings

Travelers had to wait patiently in line at Terminal 5 to find out whether or not they could collect their belongings

Handlers were reportedly unable to unload luggage due to the storm that raged through London overnight

Handlers were reportedly unable to unload luggage due to the storm that raged through London overnight

Passengers whose suitcases could not be collected during this period were asked to complete missing baggage forms by British Airways and return home.

Passengers whose suitcases could not be collected during this period were asked to complete missing baggage forms by British Airways and return home.

Some passengers reported a staff shortage at British Airways offices as chaos ensued

Some passengers reported a staff shortage at British Airways offices as chaos ensued

One wrote: ‘No workers at Heathrow baggage claim so no one getting any bags tonight…it could take 48/72 hours and no help being given. Terrible.’

Another said: ‘Shambles at @HeathrowAirport tonight. It took 1h45 to get off the plane and collect the luggage. Then ridiculous announcement that there are no more bags unloaded tonight due to a “storm”. Pathetic. Just admit that you don’t have enough staff. #heathrow #heathrowairport’

A third added: ‘Last 2 flights to @HeathrowAirport meant waiting over an hour for luggage. Currently on hold for 25 minutes. It may be better than Gatwick, but give me a reason why I should choose to fly back from Heathrow.

Another frustrated passenger wrote: ‘#britishairways just told over 5 people plane at Heathrow that their bags would not be unloaded tonight and to fly home. I have a flight to Australia tomorrow and my partner has a flight to LA. Never again.’

In a similar incident earlier this summer, passengers at Heathrow were warned they may not be able to find their luggage for days as a huge pile of baggage continued to grow due to a “problem with the baggage system” in Terminal 2.

Stunning footage showed how hundreds of bags were piled up in what onlookers described as a ‘luggage belt’ – just hours after Heathrow’s chief executive claimed travelers were experiencing only ‘minor delays’ “.

As the chaos rumbled, with suitcases piling up for up to 10 days, passengers said the mountain of bags were starting to ‘stink’, with one traveler claiming: ‘It literally smells like poo’.

Heathrow says more than 99% of baggage has traveled with their passengers in the past five years, which it describes as “one of the best performances of any major hub airport”.

British Airways has been approached for comment.

Advertising

Storms cause chaos at Heathrow as passengers queue for hours and leave the airport without luggage

Leave a Comment

Your email address will not be published.